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The Eskind Document Delivery online request system is based on OCLC ILLiad software, so we often refer to it as "ILLiad." Here are some of the questions we most often receive about it from our patrons. If you don't see the answers you want here, please get in touch with us.
We are committed to protecting your privacy, and to ensure that your personal identification and request data remain confidential, the online system requires you to log in using your User ID (username) and PIN (password). Logging in allows you to access ILLiad to make requests, to modify your account information, and to edit or check the status of your submitted requests.
The library offers interlibrary loan as just one of a growing list of online services, and we want you to be able to access all of them with the same User ID and PIN. The DDS system used information from Acorn, including the User ID (SSN) and PIN, to register most Vanderbilt library users for DDS Services. Acorn also periodically sends updates to ILLiad, so if you change your PIN in Acorn, it eventually automatically will be changed in ILLiad. However, the DDS system does not send updates to Acorn, so changing your PIN in ILLiad will not automatically change your Acorn record. Because it's so important that the two systems remain in sync with each other, you should change your ILLiad PIN only if you've made the same change in your Acorn account.
You can call the DDS office (936-1405, 8am-5pm Monday-Friday), send an e-mail to firstname.lastname@example.org, or contact library staff at 936-1410.
Please use whichever request form is most convenient for you. We offer a variety of forms to make it easier for you to provide your citations, not to limit what you can ask for. So to request a music score or proceedings volume, use the "Book Loan" form if that's what makes sense to you. Likewise, you might choose either the "Book Chapter" or the "Journal Article" request form to order a conference paper. Contact DDS office (936-1405) or send email to email@example.com for further assistance.
No! We will notify you when a loan arrives for you to pick up, or when an article has been posted for you to download.
When you ask for a renewal, the request moves back to the "Requests in Process" category until the renewal has been transmitted to the lending library. Then, the request moves back to "Items Checked Out." In general, whenever the ILL office needs to take action on your request, the request will be found in "Requests in Process."
Acorn and ILLiad are not linked in a way that would allow you to see your document delivery requests from your Acorn account, likewise, interlibrary loans do not appear in your Acorn record of books checked out. Once logged in to "My Account" in Acorn, however, you can follow the link for "ILL/DDS (ILLiad)" to go directly to your interlibrary loan main menu. Otherwise, please log in to your ILLiad account to find your ILL requests.
The answer to that question depends on the nature of your problem or question. Staff at each library should be able to show you how to request your PIN should you forget it, how to register for an account (if necessary--most Vanderbilt users are pre-registered with ILLiad), how to access ILLiad, how to submit requests, and how to interpret the information in your account. Of course, the DDS staff are always happy to help with any problem or question. (DDS office business hours are 8am-5pm, Monday-Friday; telephone 936-1405, e-mail firstname.lastname@example.org.
Books: 8 to 14 days. Articles: 8 to 10 days. ATHENA requests: usually faster, often within 7 days. KUDZU requests: usually fastest, around 3 days.
Note that these are only "normal" times. Turnaround time for interlibrary loans varies widely, depending on the speed of the lending library, whether the first library asked can fill the request, and other factors.
The Eskind Document Delivery services team wants you to have the fullest possible use of your loans, including renewals when the lending library allows. When the DDS online system doesn't allow you to request a renewal online, there are several possible reasons. Please contact DDS staff (telephone 936-1405 or e-mail email@example.com, 8am-5pm, Monday-Friday) to discuss your options:
Most of the status in ILLiad are self-explanatory. The following may need more explanation:
No, you don't need to take any action. ILL staff often make notes in request records to help our internal searching or handling. If we do have any questions or messages for you, we will contact you by e-mail or telephone.