In order to protect your privacy and to ensure
that your personal data remain confidential, the interlibrary loan
online system (ILLiad) requires that you log in. Logging in lets
you place requests, modify your account information, and edit or
check the status of your requests. We try to make it easy for you
to access your account, and we can help if you have trouble. Here
are quick solutions to most login problems.
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If you have this problem . . .
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. . . try this solution:
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The User ID
Does Not Work
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| System says "That User ID is
not registered" when the User ID is first
typed in. |
The User ID is usually your Social Security Number or Acorn
surrogate card number. Since you only see asterisks when you
type it, it is easy to make a mistake. Please try
again, being certain to include only the numbers (no
dashes), to be sure there is no typing error. |
| System still says "That User
ID is not registered" even when the correct
User ID is entered. |
Please register by using the "Register" button on
the ILL page
(switch to your browser's other window). You will only need to complete a brief form
to give us your identification, preferences, and contact information,
and then you will immediately be able to use your new account. |
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Registration Is Not
Allowed
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| System will not let me register, it says "You
are already registered for this service." |
The User ID you used is already registered with the system.
You do not need to register, you only need to log
in. If you experience trouble logging in, pay close attention
to the "Status" message, then return to this page
for more help. |
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Acorn PIN Does
Not Work
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| System says "PIN (Password)
Incorrect." |
Try again to log in, being careful
to type the correct PIN. Your PIN should be the same as your
Acorn PIN, and unless you have changed it, it is the first four
(4) digits of your Social Security Number or surrogate card
number. |
| System says "PIN (Password)
Incorrect" even when the correct Acorn PIN is
entered. |
• If you recently changed your PIN in Acorn, it may not
have been changed yet in ILLiad (although it will be). Please
try again to log in, this time using
the previous PIN.
• If you changed your PIN in Acorn and included alphabetic
characters, those characters must be typed in UPPERCASE in ILLiad:
please try again to log in, this time
using capital letters. |
| System still says "PIN
(Password) Incorrect" even when entered according
to those instructions. |
Perhaps your PIN has been changed. You can have your PIN emailed
to you (to the email address in your Acorn patron record) by
following the "Forgot
your PIN?" link. |
| System says "PIN (Password)
Incorrect" and I cannot remember my current
PIN. |
You can have your PIN emailed to you (to the email address
in your Acorn patron record) by following the "Forgot
your PIN?" link. |
| None of that helps - the system says "PIN
(Password) Incorrect" no matter what I do! |
• Interlibrary loan staff can reset your PIN in ILLiad:
call us at 322-2408 (8am-5pm Monday-Friday). We'll stay
on the line with you until you successfully log in, then you
should change your PIN in ILLiad to match your Acorn PIN.
• Then, if you have the same difficulty logging in to "My
Account" in Acorn, Circulation
staff can help you (Acorn and ILLiad are handled separately). |
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Nothing Here Helps,
and Staff Are Not Available
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| The ILL Office is closed or doesn't answer, and the system
still says "PIN (Password) Incorrect"
no matter what I do! |
In this case - and only in this case - you can register
to create a new, temporary account to use until you
can get in touch with ILL staff:
• Please register by using the "Register" button
on the ILL page
(in your browser's other window), but do not use
your Acorn ID or PIN to register (create another username/password
combination that makes sense to you and that you will remember).
• Please contact ILL staff as soon as possible (email
now, or call 322-2408 8am-5pm Monday-Friday) to report the
problem. We will fix the problem with your permanent account,
and we will move any requests you made into your permanent
account.
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